GOLDMARKGoldmark × Draft Pick · The small print
Returns and
cancellation.
Your right to change your mind, and how to use it.
Who you bought from
Goldmark Craft Beers Ltd (Company No. 08366457)
23 The Vinery, Poling, Arundel, West Sussex, BN18 9PY, United Kingdom
01903 297 838 · info@goldmarkdraftpick.com
VAT registration number 158 253 694
Your right to cancel
If you bought from us online, you have 14 days to change your mind. You do not need to give a reason.
The 14 days run from the day you (or someone you nominate) take physical possession of the goods — the day they arrive, or the day you collect them from the brewery. Not the day you ordered.
Two things you can’t cancel
The regulations exempt two kinds of goods, and both apply to some of what we sell:
- Cask ale and other perishable goods. Fresh beer deteriorates rapidly, so once it has left us it can’t be cancelled or returned.
- Bespoke and customised items. Anything made or personalised to your order can only be returned if it is faulty, damaged or not what you ordered.
Where an exemption applies, we say so on the product’s own page before you buy, and again in your bag before you pay. Everything else carries the full 14-day right.
Neither exemption touches your rights when something is faulty, not as described or not fit for purpose. Those always apply.
How to cancel
Tell us before the 14 days are up. Any clear statement is enough — an email, a letter, or a phone call followed up in writing. You can use the form below, but you do not have to.
Email info@goldmarkdraftpick.com, call 01903 297 838, or write to us at 23 The Vinery, Poling, Arundel, West Sussex, BN18 9PY, United Kingdom.
Sending it back
Send the goods back to us without undue delay, and within 14 days of telling us you are cancelling.
You pay the cost of returning the goods when you have simply changed your mind. We are telling you this before you buy, which is what allows us to ask it of you. If an item is faulty, damaged or not what you ordered, we pay — always, and whatever the reason you are sending it back.
Your refund
We refund within 14 days of getting the goods back, or of you showing us you have sent them — whichever happens first. It goes back to the card you paid with.
Your refund includes the standard postage you paid to receive the order. If you chose a faster or more expensive delivery than our standard service, we refund the standard cost, not the extra.
Faulty goods
Nothing here affects your legal rights when something is faulty, not as described, or not fit for purpose. Those rights sit alongside the cancellation right above, and last longer. Tell us and we will put it right.
Model cancellation form
Complete and return this form only if you wish to cancel the contract. You are not obliged to use it.
To Goldmark Craft Beers Ltd, 23 The Vinery, Poling, Arundel, West Sussex, BN18 9PY, United Kingdom, info@goldmarkdraftpick.com:
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*],
Ordered on [*] / received on [*],
Order reference,
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate.
If something goes wrong
If you are unhappy with anything — an order, a return, or how we have dealt with you — email info@goldmarkdraftpick.com or call 01903 297 838. We aim to respond within 2 working days.
If we cannot sort it out between us, you can get free, independent advice from Citizens Advice.
See also our terms and conditions and privacy policy.